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A common European hotels classification system

The Swedish hotel classification is included in the Hotelstars Union, which is a common classification system for European countries. At present in addition to Sweden, Germany, Austria, Switzerland, Holland, Hungary, the Czech Republic, Estonia, Latvia, Lithuania, Luxembourg, Malta, Belgium, Denmark, Greece and the Finnish islands of Åland take part in the same classification system. The hotels are assessed for 270 criteria and can be awarded between 1 and 5 stars. For hotels with many extra points in each star category, a superior designation can be added.

  • 3 hotel categories

    The Swedish classification system comprises three different categories of hotel.

    Hotel: This category comprises hotels serving food over and above breakfast. From one to five stars.

    Hotel Superior: This category comprises hotels which have obtained a higher number of additional points within each star rating.

    Hotel Garni: This group comprises hotels serving breakfast only. The highest rating in this category is four stars.

  • Hotelstars Union criteria, valid from 2015
    Full list of applicable criteria: The criteria 2015

    The different star ratings can be summarised using the following minimum requirement examples:

     
    Quality of furniture, equipment and overall impression corresponding to the number of stars.
    Private bathroom/WC in the majority of rooms, soap, towel, TV and central heating, breakfast facilities, wakeup possibilities, daily room cleaning, reception service. 


    Additional requirements for hotels with a rating higher than 1*:

    Quality of furniture, equipment and overall impression corresponding to the number of stars.
    Shower gel/shampoo, towels, bath mat, reading light next to the bed, internet access in public areas, shoe polishing facilities.



    Additional requirements for hotels with a rating higher than 2*

    Quality of furniture, equipment and overall impression corresponding to the number of stars.
    Reception open for at least 14 hours a day, all rooms have a private bathroom/WC, hairdryer, facial tissues, dressing mirror, luggage rack, workspace, internet access in room, central safe, laundry and ironing service.



    Additional requirements for hotels with a rating higher than 3*

    Quality of furniture, equipment and overall impression corresponding to the number of stars. Reception open for at least 16 hours a day, hotel staffed 24 hours/day, bar open at least 6 days a week, comfortable seating in the rooms, a safe in the room, internet terminal in public area, minibar or beverages via room service, food via room service (not applicable to Garni hotels), choice of pillows, daily newspapers, sewing service. 



    Additional requirements for hotels with a rating higher than 4*

    Quality of furniture, equipment and overall impression corresponding to the number of stars. Reception open 24 hours/day, suites, personal care products, bathrobe and slippers, bar open 7 days/week, lunch and dinner available 7 days/week, minibar, room service 24 hours/day, luggage service, express ironing and laundry service, turndown service, valet parking and concierge service.

    A number of supplementary criteria are required for all star ratings, over and above the mandatory ones, in order to achieve a star rating. Hotels that have achieved a higher number of additional points will be awarded a “Superior” rating in addition to the star.

    1-4* hotels that only serve breakfast are categorised as “Garni” hotels. Hotels must have a restaurant in order to achieve a 4*Superior rating or higher.

  • The sign
    All classified hotels will receive a sign for display at the entrance to the hotel. The number of stars will, of course, only apply if the sign displays a current year sticker. All signs remain the property of Visita.
  • The Classification Committee

    Formally speaking, the Swedish classification system is handled by a Classification Committee. The Committee is made up of the following eight members:

    Elisabeth Haglund, Visita (ordförande)
    Johan Kukacka, Visita
    Petter Ullberg, Visita
    Anders Wahlund, Visita
    Eva Landqvist, ICA, utses av SBTA
    Kati Engsner, Stockholmsmässan
    Cecilia Ekblom, American Express Business Travel, utses av Svenska Resebyråföreningen
    Ulrika Hallesius, VisitSweden


    Functions of the committee:

    • propose changes to established criteria
    • ruling on dispensation applications

    Dispensation applications from the hotels shall be submitted in writing to the Classification Committee.

    Address of the Classification Committee:
    c/o Visita
    Box 3546
    SE-103 69 Stockholm

     

  • The Classification Administrative Office

    The operational part of the Swedish classification system is handled by a department within Visita. The Administrative Office is responsible for planning, booking and conducting annual inspections, and for distributing signs and year stickers. The Administrative Office also functions as the Classification Committee's secretariat.

    The following people handle hotel classification at Visita:

    Rikard Bergsten, Head of Department
    E-mail:rikard.bergsten@sveklass.se
    Ph: +46 (0)8 762 74 38

    Magnus Klasson, Hotel Inspector
    E-mail:magnus.klasson@sveklass.se
    Ph: +46 (0)8 762 74 24

    Britta Eriksen, Hotel Inspector
    E-mail:britta.eriksen@sveklass.se
    Ph: +46 (0)8 762 74 42

    Eva Nordqvist, Administrator
    E-mail:eva.nordqvist@sveklass.se
    Ph: +46 (0)8 762 74 16

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